Version: 1.0 | Date: May 28, 2026

Terms of Use

 1. Introduction

These Terms of Use ("Terms") govern the access to and use of the website www.govoll.com, the VOLL digital platform, and associated services ("Services"), provided by VOLL S.A., registered in the CNPJ under No. 09.306.896/0001-06, headquartered at Rua da Bahia, 1.032, 3rd floor, Centro, Belo Horizonte – MG, Brazil ("VOLL", "we", "us", or "our").

By accessing the website, filling out any form, creating an account, or using the Services, the user ("User", "you") declares to have read, understood, and fully agreed to these Terms and our Privacy Policy, available at www.govoll.com/politica-de-privacidade.

If you do not agree with any provision of these Terms, please do not use our Services.

 

2. Definitions

For the purposes of these Terms, the expressions below shall have the following meanings:

  • "Website": the electronic address www.govoll.com and all its associated subdomains and pages.
  • "Platform": the VOLL system, available via web and mobile application, used for the intermediation of corporate travel, mobility, and expense services.
  • "User": any natural person who accesses the Website or uses the Services, including visitors, prospects, and Platform users.
  • "Corporate Account": an account created by a contracting company for the use of the Services by its team.
  • "Administrator": a representative of the contracting company with management powers over the Corporate Account.
  • "Content": texts, images, videos, data, information, and other materials made available on the Website or the Platform.

 

3. Use of the Website

3.1 Access and navigation

Access to the Website is free of charge and does not require prior registration to browse public content. The User is responsible for ensuring that their device, connection, and settings are suitable for accessing the Website.

3.2 Website content

All content made available on the Website — including texts, blog articles, images, videos, trademarks, logos, and other visual elements — is the exclusive property of VOLL or is licensed for use by VOLL. It is expressly prohibited to:

  • Reproduce, copy, distribute, or modify any content from the Website without prior written authorization from VOLL.
  • Use Website materials for commercial purposes without authorization.
  • Remove copyright notices or trademark identifications from the content.

3.3 Forms and requests

When filling out contact forms, demonstration requests, or any other form available on the Website, the User agrees to provide true, accurate, and updated information. The processing of the data provided is described in our Privacy Policy.

3.4 External links

The Website may contain links to third-party websites. VOLL is not responsible for the content, policies, or practices of these websites and recommends that the User read the terms and privacy policies of each website they visit.

 

4. Use of the Platform

4.1 License for use

Subject to compliance with these Terms and applicable commercial conditions, VOLL grants the User a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform exclusively for purposes related to the corporate travel, mobility, and expense management of the contracting company. All rights not expressly granted in these Terms are reserved to VOLL.

4.2 Registration and access credentials

Access to the Platform requires registration performed by the contracting company. The User is responsible for:

  • Maintaining the confidentiality of their access credentials (login and password).
  • Not sharing their credentials with third parties.
  • Immediately notifying VOLL in the event of unauthorized access or suspicion of a security breach.
  • All activities performed under their credentials, whether authorized or not.

VOLL is not liable for damages resulting from the undue or unauthorized use of the User's credentials.

4.3 Proper use

The User undertakes to use the Platform in accordance with the law, these Terms, and the internal policies of the contracting company. It is expressly prohibited to:

  • Reverse engineer, decompile, or attempt to derive the source code of the Platform.
  • Sublicense, sell, transfer, or assign access to the Platform to third parties.
  • Use the Platform for personal, illegal, or unauthorized corporate activity purposes.
  • Upload or transmit viruses, malware, or any malicious code.
  • Attempt to access areas of the Platform for which the User does not have authorization.
  • Use automated mechanisms (bots, scrapers) to access or extract data from the Platform without prior authorization from VOLL.

4.4 Responsibility for use

The contracting company is responsible for all acts performed by its Users and Administrators on the Platform, including service requests and expenses incurred, regardless of whether they were expressly authorized.

4.5 Availability

VOLL will exert its best efforts to keep the Platform available 24 hours a day, 7 days a week. In the event of unavailability, VOLL will seek to restore access in the shortest possible time. VOLL does not guarantee uninterrupted availability and is not responsible for unavailabilities resulting from acts of God, force majeure, scheduled maintenance, or third-party infrastructure failures.

 

5. Intellectual Property

All intellectual property rights relating to the Platform, the Website, and their contents — including, without limitation, software, source code, interfaces, design, trademarks, logos, trade names, and documentation — are the exclusive property of VOLL or its licensors.

The use of the Platform does not transfer any intellectual property rights to the User. Any modification, improvement, or customization developed by VOLL, even if at the request of the contracting company, shall belong exclusively to VOLL.

 

6. Privacy and Data Protection

The processing of personal data carried out by VOLL in connection with the use of the Website and the Platform is governed by our Privacy Policy, available at www.govoll.com/politica-de-privacidade, and in compliance with the General Data Protection Law of Brazil (Law No. 13,709/2018 — LGPD).

By using our Services, the User consents to the collection and processing of their data as described in the Privacy Policy. We recommend reading this document in its entirety.

 

7. Confidentiality

The User agrees to maintain confidentiality regarding all confidential information of VOLL to which they have access by reason of using the Platform, including, without limitation, technical, commercial, and strategic data. This obligation shall remain in effect for 5 (five) years after the termination of access to the Platform.

Information shall not be considered confidential if it: (i) becomes public without breach of these Terms; (ii) was already known to the User by lawful means; or (iii) is required by a judicial or governmental order.

 

8. Limitation of Liability

To the maximum extent permitted by applicable law, VOLL is not liable for:

  • Indirect, incidental, special, or consequential damages arising from the use or inability to use the Website or the Platform.
  • Lost profits or loss of data.
  • Acts of third parties, including service providers intermediated by the Platform.
  • Interruptions or failures of third-party services integrated into the Platform.

VOLL acts exclusively as a service intermediary and is not a provider of transportation, tourism services, or a financial institution.

 

9. Modifications to the Terms

VOLL reserves the right to modify these Terms at any time. Changes will be communicated to the User through the Website, the Platform, or by email, with a minimum of 30 (thirty) days' notice for substantial changes.

The continued use of the Website or the Platform after the changes come into effect constitutes acceptance of the new Terms. If the User does not agree with the changes, they must cease using the Services and communicate the termination as applicable.

 

10. Term and Termination of Access

These Terms come into effect upon the first access to the Website or the Platform and remain in force as long as the User utilizes the Services.

Access to the Platform may be suspended or terminated by VOLL, upon prior notice, in the following cases:

  • Non-compliance with any provision of these Terms.
  • Undue or fraudulent use of the Platform.
  • Request by the contracting company.
  • Termination of the service agreement between VOLL and the contracting company.

The termination of access does not exempt the User or the contracting company from previously assumed obligations.

 

11. General Provisions

11.1 Applicable law

These Terms are governed by the laws of the Federative Republic of Brazil.

11.2 Jurisdiction

The judicial district of Belo Horizonte – MG, Brazil, is elected as the sole competent forum to resolve any controversies arising from these Terms, with express waiver of any other, however privileged it may be.

11.3 Entire agreement

These Terms, together with the Privacy Policy and, when applicable, the service agreement entered into between VOLL and the contracting company, constitute the entire agreement between the parties regarding the use of the Services.

11.4 Waiver

The failure of VOLL to enforce any provision of these Terms shall not constitute a waiver of the right to do so in the future.

11.5 Contact

Questions, requests, or notices related to these Terms should be directed to:

 

VOLL S.A.

contato@govoll.com

Address: Rua da Bahia, 1.032 - 3rd floor - Centro, Belo Horizonte – MG, Brazil, CEP: 30.160-011

VOLL S.A. | www.govoll.com | May 28, 2026